Refund policy

At Urmil Jewellers Gold and Diamond India Limited, we strive to ensure customer satisfaction with our products. If for any reason you are not completely satisfied with your purchase made on urmiljewellersindialimited.com, we offer a refund policy.

Please note this refund policy is not applicable for purchases made at any of our retail stores, or any other online marketplace.

Please note below the refund policy terms and conditions:

Return Period:

Customers have a period of 14 days from the day of delivery to initiate a return of our products. During this time, you can decide whether to keep the product or return it for a refund.

Terms and Conditions:

• The return request must be made within 14 days of delivery.
• The product must be returned in its original condition, with all accompanying paperwork including:
  • Insurance certificate
  • Original invoice
  • Product certificate
• Refund is not applicable on:
  • Gold coins
  • Silver articles
  • Gold rakhi
  • Watches
  • Customized or engraved items
  • Smart Buy (Make to Order) products
  • Gift cards
  • Orders placed using promotion codes or discount coupons
• This refund facility is only available for purchases made through our official website: urmiljewellersindialimited.com.
• Returns from other physical stores are not eligible under this policy.